Terms of Service

1.1 These Terms of Service (the "Terms") govern access to and use of the CS Market website available at https://cs-market.co and its related pages, accounts, wallet and trading functions (together, the "Website"). The Website is owned and operated by ZORORYXA CO LIMITED, a private company limited by shares incorporated in England and Wales on 7 October 2026 under company number 17504711, with its registered office at 50-54 St Paul's Square, Birmingham, United Kingdom, B3 1QS (the "Company", "we", "us", "our").

1.2 By signing in, placing an order, accepting a sale quote, creating a Market listing or otherwise using the Website, you ("you", the "User") enter into a binding agreement with the Company on these Terms. If you do not accept these Terms, you must not use the Website.

1.3 These Terms are supplemented by the Selling & Payout Policy, the Refund & Dispute Policy, the Privacy Notice and the Cookie Policy published on the Website (together, the "Policies"). The Policies form part of these Terms. On selling, balances and payouts the Selling & Payout Policy prevails; on refunds, disputes and complaints the Refund & Dispute Policy prevails.

1.4 The Company is not affiliated with, endorsed by or sponsored by Valve Corporation. Steam, Counter-Strike 2 and Dota 2 and the related names and artwork are trademarks of their respective owners.

2.1 Balance means the record of USD amounts credited to your account under these Terms, consisting of a held part and an available part, as shown in your Wallet.

2.2 Catalogue Value means the Company's own valuation of an Item in USD, displayed on the Website. It may differ from prices on the Steam Community Market or other websites.

2.3 Item means a cosmetic virtual item for Counter-Strike 2 (CS2) or Dota 2 that can be transferred through the Steam trade system, such as a weapon skin, knife, gloves, sticker or other cosmetic asset supported by the Website.

2.4 Instant Sell means the sale of an Item by a User to the Company at a quote shown on the Website.

2.5 Market means the community market on the Website where a User (the "Market Seller") lists an Item from their own Steam inventory for sale to another User (the "Market Buyer").

2.6 Order means a purchase of an Item from the Company's own inventory or from a Market Seller.

2.7 Receiver means the Steam account controlled by the Company to which Items sold to the Company are delivered.

2.8 Steam Account means the Steam account linked to your Website account by Steam sign-in.

2.9 Trade Offer means an offer made through the Steam trade system to transfer an Item between Steam accounts.

2.10 Trade URL means the unique Steam link that allows a Trade Offer to be sent to your Steam Account.

3.1 The Website offers the following services:

• Purchases from the Company's inventory. The Company sells Items it already holds in Steam accounts controlled by it. The Company is the seller and delivers the Item to you by a Trade Offer.
• Instant Sell. The Company buys Items from Users at 85% of the Catalogue Value. The Company is the buyer and adds the purchased Items to its own inventory.
• Market. Users sell Items to other Users at prices set by the Market Seller. The sale contract is concluded between the Market Seller and the Market Buyer. The Company operates the Market, receives and holds the Market Buyer's payment as the Market Seller's commercial agent, verifies delivery, settles the sale and charges the Market Seller a fee of 8% of the sale price.
• Balance and payouts. Remuneration from sales is credited to your Balance and may be withdrawn to a Visa or Mastercard card in your own name under the Selling & Payout Policy.

3.2 The Website does not offer, host or promote gambling, betting, case opening, lotteries, raffles, "coin-flip" or similar games of chance, and Items may not be used on the Website as stakes or prizes. The Website does not offer investment services, and Items are not sold or bought as financial instruments.

3.3 Items are licensed in-game content governed by the terms and the subscriber agreement of Valve Corporation and the relevant game. Purchasing an Item does not transfer any intellectual property rights in the Item or the game.

4.1 You may use the Website only if you are at least 18 years old, have full legal capacity, and are not resident in or acting from a country where the services are prohibited by law or are not supported by the Company or its payment service provider. You must not be subject to sanctions imposed by the United Kingdom, the United Nations, the European Union or the United States, or be owned or controlled by such a person.

4.2 You sign in with your Steam Account through Steam OpenID. The Company does not receive or store your Steam password. You may hold only one Website account, and the account must be linked to a Steam Account that you personally own and control.

4.3 To receive Items you must provide a valid Trade URL, keep your Steam inventory public while an Order or sale is in progress, and use Steam Guard Mobile Authenticator so that trades can be confirmed without a Steam trade hold.

4.4 You are responsible for all activity on your account and on your Steam Account. You must keep your devices, Steam credentials and authenticator secure, and tell us immediately at [email protected] if you suspect unauthorised access.

4.5 We may ask you to verify your identity, the ownership of your Steam Account or of a payment card, or the source of an Item, including under the identity-verification rules in the Selling & Payout Policy. We may restrict your account until the verification is completed.

5.1 Each listing shows the Item, its condition (exterior and float value, where applicable), any attached stickers or other characteristics shown, and the price. Prices are shown in USD and include any VAT that applies. If your card is in another currency, your card issuer may apply its own exchange rate and fees.

5.2 You place an Order by selecting an Item and paying on the secure hosted payment page of the Company's payment service provider. Payments are accepted by Visa and Mastercard credit and debit cards and may require 3-D Secure authentication. The Company does not see or store your full card number, expiry date or security code.

5.3 The contract for the Item is concluded when your payment is confirmed and the Order is shown as paid. If the Item becomes unavailable or was listed at an obviously incorrect price before dispatch, we will cancel the Order and refund the full amount paid.

5.4 After the payment is confirmed, the Company sends a Trade Offer for the Item to your Trade URL. Most Trade Offers are sent within minutes. Delivery is completed within 24 hours of confirmation of the payment, unless a delay is caused by you (for example, an invalid Trade URL, a private inventory or a Steam restriction on your Steam Account).

5.5 Delivery is complete when you accept the Trade Offer and the Item is shown in your Steam inventory. You must check that the Trade Offer comes from the Company's account shown on the Order and that it contains the Item you bought.

5.6 If the Item has not been delivered within 24 hours of the confirmation of payment for reasons not caused by you, you are entitled to a full refund to the payment card used, in accordance with the Refund & Dispute Policy.

5.7 By placing an Order you expressly request that supply of the Item starts immediately and acknowledge that, once the Item has been delivered to your Steam inventory, you lose the right to cancel the contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your rights under clause 11 if the Item is not as described.

6.1 On the Sell page you may request a quote for an Item in your Steam inventory. The quote is 85% of the Item's Catalogue Value at the time of the quote, is shown before you decide, and remains valid for 60 minutes.

6.2 The sale is completed, and the Company becomes obliged to pay you, only when the Item has been received in the Receiver and the Company has verified its receipt. Until then you may cancel the quote and the Item remains yours.

6.3 The quoted amount is credited to your Balance after verified receipt and is subject to the holding period and payout rules in the Selling & Payout Policy. Detailed rules on accepted Items, value limits, verification and refusals are set out in that Policy.

7.1 A Market Seller may list an Item from their own Steam inventory at a price of their choice within the limits shown on the Website. A listing is an offer to sell the Item to another User. The Company is not a party to the sale contract between the Market Seller and the Market Buyer.

7.2 By creating a listing, the Market Seller appoints the Company as its commercial agent with authority to conclude the sale on the terms of the listing, to receive the Market Buyer's payment on the Market Seller's behalf, to verify delivery and to credit the net proceeds to the Market Seller's Balance. Payment of the price to the Company discharges the Market Buyer's payment obligation to the Market Seller.

7.3 The Market Buyer pays exactly the listed price from their Balance, with no additional fee. The Market Seller pays the Company a fee of 8% of the sale price, deducted from the amount credited.

7.4 The Market Seller must send the Trade Offer to the Market Buyer's Trade URL within 60 minutes of the sale, and the Market Buyer must accept it within 24 hours, so that delivery is completed within 25 hours of the sale. The Company releases the proceeds only when it has verified that the Item is in the Market Buyer's Steam inventory. If delivery is not completed by the deadline, the Market Buyer is refunded in full to their Balance and the Market Seller is not paid.

7.5 Holding periods, reversals and other settlement rules for Market sales are set out in the Selling & Payout Policy.

8.1 Your Balance is kept in USD. It is a record of amounts owed to you by the Company under these Terms. It is not a bank deposit, a savings product or electronic money, it does not earn interest and it is not covered by the Financial Services Compensation Scheme.

8.2 Amounts credited to your Balance may first be held for 7 days, the period during which Steam may reverse a completed trade. Held amounts move to your available Balance automatically when the holding period ends.

8.3 You may use your available Balance to buy Items on the Market and to request payouts to a Visa or Mastercard card in your own name. The minimum payout is USD 10.00, the payout fee is 2.5% of the amount (at least USD 1.00), and each request is reviewed and sent within 3 business days. Full rules, limits and identity-verification thresholds are set out in the Selling & Payout Policy.

8.4 If a credited trade is reversed, a payment is charged back, or an amount was credited by mistake, we may deduct the corresponding amount from your Balance. If your Balance is insufficient, the amount is a debt that you must repay to the Company.

9.1 You must not:

• buy, sell or list Items that you do not lawfully own, that are stolen, obtained by phishing, account takeover, payment fraud or chargeback abuse, or that are subject to a dispute, lock or third-party claim;
• use a payment card, Steam Account or payout card that does not belong to you, or act on behalf of another person without our prior written consent;
• use the Website to launder money, finance terrorism, evade sanctions or move funds for any purpose other than a genuine purchase or sale of Items;
• arrange payment or delivery outside the Website for a sale started on the Website, or try to avoid the Market fee or the Company's verification;
• use the Website for gambling, betting or any game of chance, or to supply Items to gambling or case-opening services;
• manipulate prices, create fake listings or orders, or coordinate with other Users to obtain refunds, credits or payouts you are not entitled to;
• use bots, scrapers or automated tools to access the Website, other than functions we expressly provide, or interfere with the security or operation of the Website;
• misrepresent your identity, age, country of residence or ownership of an account, card or Item.

10.1 We may delay or refuse an Order, a sale, a listing or a payout, suspend or restrict your account, or close it, where we reasonably believe that you have breached these Terms or the law, where a chargeback, fraud alert, sanctions concern or request from a competent authority applies, where Steam restricts your Steam Account, or where this is necessary to protect you, other Users or the Company. Where the law allows, we will tell you the reason.

10.2 You may close your account at any time by writing to [email protected]. Open Orders, Market sales, held amounts and pending payouts will be completed or settled first. After closure, your available Balance (less any amounts you owe) will be paid out to a verified card in your own name, subject to the Selling & Payout Policy.

11.1 If you buy an Item as a consumer, you have legal rights under the Consumer Rights Act 2015, including the right that digital content is of satisfactory quality, fit for purpose and as described. Nothing in these Terms limits those rights.

11.2 If an Item delivered by the Company does not match its listing in a material respect (for example, a different Item, exterior or float range), you may ask for a remedy under the Refund & Dispute Policy, including a replacement or a refund where the law entitles you to it.

12.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

12.2 Subject to clause 12.1, the Company is not liable for losses caused by: Steam outages, trade holds, trade bans, changes to Valve's rules or games, or Valve's actions concerning your Steam Account; changes in the market value of Items after an Order or sale; your failure to keep your Steam Account, Trade URL or devices secure; or indirect or consequential losses, loss of profit or loss of opportunity where you use the Website for business purposes.

12.3 Subject to clause 12.1, the Company's total liability to you in connection with an Order, sale or payout is limited to the amount paid or payable in that transaction.

13.1 All rights in the Website, including its design, software, texts and trademarks, belong to the Company or its licensors. You may use the Website only for its intended purpose and must not copy, modify or exploit it without our written consent.

14.1 We process your personal data as described in the Privacy Notice and use cookies as described in the Cookie Policy.

15.1 We may change these Terms and the Policies, for example to reflect changes in the law, in our services, in Steam or in the requirements of our payment service providers. We will publish the updated version on the Website with its date and, where the change is material, notify you by e-mail or on the Website at least 14 days before it takes effect, unless a shorter period is required by law or for security reasons.

15.2 Changes do not affect Orders, quotes, Market listings, held amounts or payout requests already in progress, which are completed under the rules in force when they were created.

16.1 These Terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over any dispute arising out of or in connection with them.

16.2 If you are a consumer, you keep the protection of the mandatory laws of your country of habitual residence and may bring proceedings in the courts of that country where the law allows.

16.3 Before starting proceedings, please contact us at [email protected] so that we can try to resolve the matter under the Refund & Dispute Policy.

17.1 All enquiries, notices, complaints and data-protection requests: [email protected]. Registered details: ZORORYXA CO LIMITED, company number 17504711, registered office: 50-54 St Paul's Square, Birmingham, United Kingdom, B3 1QS.